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Terms + Conditions

M A E    S T O R E    C R E D I T    P O L I C Y

ALL SALE ITEMS ARE FINAL. MAE DOES NOT ISSUE REFUNDS, BUT WILL GLADLY ACCEPT NEW, UNWORN ITEMS FOR STORE CREDIT. MAE CANNOT ISSUE STORE CREDIT FOR USED, ALTERED, OR DAMAGED ITEMS. THEY MUST BE FREE OF ANY STAINS, ODORS, OR DISTINCT SMELLS INCLUDING PERFUME. IF THE ITEM IS NOT RETURNED IN ITS ORIGINAL FORM, A $25.00 CHARGE WILL BE MADE TO THE BUYER’S ACCOUNT AND THE ITEM WILL BE SENT BACK AT BUYER’S EXPENSE.

TO PROCESS A STORE CREDIT, PLEASE CONTACT US AT ORDERS@MAEBYMELISSA.COM WITHIN 7 DAYS FROM THE RECEIPT OF YOUR ITEM. PLEASE REFERENCE YOUR ORDER NUMBER.

WHEN SHIPPING BACK YOUR ITEM FOR STORE CREDIT, IT MUST BE RECEIVED WITHIN 30 DAYS FROM THE RECEIPT DATE OF YOUR ITEM. SHIP YOUR PACKAGE USING A TRACKABLE, INSURED SHIPPING METHOD. MAE CANNOT ACCEPT RESPONSIBILITY FOR PACKAGES WE DO NOT SHIP. PLEASE KEEP TRACKING DETAILS FOR YOUR RECORDS.